Diffusion of Helpdesk Systems - The Influence of Personal Networks on the Level of Adoption
نویسندگان
چکیده
The high importance of the availability of end user computing systems raises the need for effective and efficient helpdesk systems. However, research shows that the adoption and diffusion of such systems is surprisingly low. Classical approaches to deal with this problem solely focus on the system itself, especially by focusing on the quality of the helpdesk. But this neglects the fact, that problem solving often takes place in unofficial personal networks. This aspect gains importance due to the increasing relevance of team-based work structures. Motivated by this, we present a model of adoption of helpdesk system that considers the quality of personal networks as influencing factor for the level of adoption.
منابع مشابه
Cross-National Diffusion of Mental Health Policy
Background Following the tenets of world polity and innovation diffusion theories, I focus on the coercive and mimetic forces that influence the diffusion of mental health policy across nations. International organizations’ mandates influence government behavior. Dependency on external resources, namely foreign aid, also affects governments’ formulation of national policy. And finally, mounting...
متن کاملAnalysis of adaptation determinants of domestic rainwater harvesting systems (DRWHs) in Golestan Province, Iran
Most residences of the northern parts of Golestan Province, have historically used rooftop rainwater for drinking. Its adoption rate and continued use have declined in recent years for various reasons. Based on a survey of 380 cases, this research attempted to identify what factors are contributing to the adoption of these systems. The results demonstrated that the adoption changes in response ...
متن کاملThe level of adoption of E-commerce by small-medium scale industries
The empowerment of small-medium scale industries must be carried out thoroughly through the provision of business development opportunities to the greatest extent so as to be able to increase the role and potential of the industries. The purpose of this study was to analyze the internal influence of the human resources competencies on technology and the organizational readiness to the level of ...
متن کاملAdoption of Electronic Personal Health Records in Canada: Perceptions of Stakeholders
Background Healthcare stakeholders have a great interest in the adoption and use of electronic personal health records (ePHRs) because of the potential benefits associated with them. Little is known, however, about the level of adoption of ePHRs in Canada and there is limited evidence concerning their benefits and implications for the healthcare system. This study aimed to describe the current ...
متن کاملBalanced clusters and diffusion process in signed networks
In this paper we study the topology effects on diffusion process in signed networks. Considering a simple threshold model for diffusion process, it is extended to signed networks and some appropriate definitions are proposed. This model is a basic model that could be extended and applied in analyzing dynamics of many real phenomena such as opinion forming or innovation diffusion in social netwo...
متن کامل